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10 Ways to Steal Customers From Your Competitors
Gain market share and new customers by implementing these quick strategies to steal customers from your competitors.
10 Ways to Steal Customers From Your Competitors

by Barry Moltz
Getting Small Businesses Unstuck, Shafran Moltz Group

This post originally appeared on OPEN Forum, an online community providing small business owners with information and advice to help them do more business.”

One way to grow a small business is to steal customers and market share from your competitors. Always start with the customers that are dissatisfied with their current vendor or companies that are struggling with their own profitability. These quick strategies can help any small-business owner snag a few new customers:

1. Listen to gossip. J.C. Carleson, former CIA undercover officer and author of Work Like a Spy,  recommends: "Have an ear to the ground … attend awards dinners. Listen to the gossip; it often has a lot of merit. When you know your competition's strengths and weaknesses, you can beat or counter their offers.” 

2. Outsmart your competition. Jay Moore, a business consultant, recalls a pizza restaurant placing a large ad in the Yellow Pages. Its competitor then ran a special giving 25 percent off any order if the customer would tear out the competitor's ad and bring it in.

3. Let the leads come to you. Mike Michalowicz, author of The Pumpkin Plan and an OPEN Forum contributor, suggests doing a little digging. Many times companies that go out of business still have advertising on billboards and bus stops, for example, and in Web listings. Call the listed phone number—if the number is disconnected, you can call your local phone company and get those numbers redirected to your business.

4. FedEx them the bad stuff. Sometimes it's beneficial for one company to stick the bad work a competitor is doing for a customer in their face. Marketing specialist Sandy Barris sends a FedEx letter to the potential client saying, "There must be spies, moles or double agents in their organization, because the marketing they are doing is helping the competitors a lot more than it's helping their organization.” He then talks about how he can help them improve their marketing efforts.

5. LinkedIn poaching. Some organizations are sloppy with their client list, especially in social media. One step is to look at the profile of a competitor and see who they are connected to. Mike Byrnes at Byrnes Consulting suggests that it's pretty easy to find out which connections are customers that can be targeted. Similarly, Joseph Franklyn McElroy at Corporate Performance Artists forms connections with competitors' employees on LinkedIn and follows their activities, new connections and lost ones.

6. Do small favors. Michael J. Montgomery at Montgomery Consulting has a willingness to do small favors for the leaders of companies that he would like as clients, but who are currently doing business with other organizations. This puts him in a perfect position to be an alternative when leaders are unhappy with their current provider.

7. Romance them. Most existing customers don’t get as much "love" from their vendors as new ones. Charles E. Gaudet II of Predictable Profits recommends giving customers compelling offers and speaking directly to their needs. “I let them know I feel their pain and I understand why they may be disappointed with who they are currently doing business with,” he says.

8. Flood the market with content. Anyone can buy keywords to get more prospects clicking to a website. Patrick J. Griebel at Albuquerque Business Law, P.C. uses a very specific tactic. His firm produces hundreds of pages of blog content that some firms would charge a fee for in an initial consultation. In fact, Griebel says, “We have had people walk in with printed versions of blog posts in their hands saying, 'I don't want this to happen to me.'" He believes that while most small businesses practice guarding their secret sauce, in many cases, it’s a better idea to give it away.

9. Show off your strengths. If you are competing on features and price, create a chart on the Web about how your company compares to the biggest competitor. Ravi Dehar at says his company shows potential clients a “cost comparison since we charge a flat rate, while our competitors charge per seated diner.” Allen Walton at Cheaters Spy Shop uses more thorough product descriptions and images, and says he gets feedback from customers saying “that we provide more detail about the product, leading them to purchase from us rather than competitors.”

10. Ask the ultimate question. Finally, Michael Bremmer of asks only one question to a prospect: “Haven't they been screwing you for the last 20 years, and isn't that reason I'm actually here?"


The opinions expressed in this article are those of its individual writer, and do not necessarily state or reflect the views of American Express Canada or Amex Bank of Canada. Third party web sites may have privacy and security policies different from Amex Bank of Canada. Links to other web sites does not imply the endorsement or approval of such web sites.

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