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Customer Service

(Account inquiries, Lost or Stolen Cards or General Information)

  • Anywhere in Canada/U.S. 1-888-721-1044
  • International, call collect (905) 474-1229

Platinum Card Travel Service from Amex Canada Inc.

  • Anywhere in Canada/U.S. 1-866-801-4302
  • International, call collect (416)-868-0556

Business Concierge

  • Anywhere in Canada/U.S. 1-866-255-1815
  • International, call collect (905) 474-9279

Travel Emergency Assistance

  • In Canada/U.S. 1-800-678-5523
  • International, call collect (514) 285-8165

Coverages

Car Rental Theft and Damage Insurance, Employee Card Misuse Protection, and Purchase Protection Plan

  • In Canada/U.S. 1-800-243-0198
  • International, call collect (905) 475-4822

Flight and Baggage Delay, Hotel/Motel Burglary Insurance, Lost or Stolen Baggage Insurance, Emergency Medical Insurance, Trip Cancellation Insurance, Trip Interruption Insurance, StandbyMDSM Travel Health Care Concierge – Available 24 hours:

  • In Canada/U.S. 1-866-426-7505
  • International, call collect (905) 816-1884